The Democratization of ‘Data Science As A Service’

Theories

The Democratization of ‘Data Science As A Service’

In his 2010 Ted Talk "When Ideas Have Sex," Matt Ridley posits that human prosperity was caused by one thing and one thing only; our unique…

On true App Marketplaces, nobody knows you're a dog

Theories

On true App Marketplaces, nobody knows you're a dog

In July 1993 cartoonist Peter Steiner sat at his desk, trying to think of a clever caption for one of many cartoons he created for the New…

Your API is not a Feature

Theories

Your API is not a Feature

Early stage SaaS companies survive and thrive by creating new customer value as fast as they can. Ignore feature requests from your early…

People, Platforms, and PWAs: Three Forces Driving the Future of Micro-entrepreneurship

Theories

People, Platforms, and PWAs: Three Forces Driving the Future of Micro-entrepreneurship

The technology industry’s buzzword du jour is “platform.” Conceptually, the idea of a “platform” is not new, but technology companies…

Why the Gig Economy’s Minimum Wage Debate Matters to Platform Companies

Theories

Why the Gig Economy’s Minimum Wage Debate Matters to Platform Companies

Fast Company recently reported that contractors at multiple delivery platforms have partnered with labor advocacy group Working Washington…

Browsers, not apps, are still the future of mobile

Theories

Browsers, not apps, are still the future of mobile

In late 2016, whilst leading the Developer Platform team at Intercom, I published a blog post titled “Browsers, not apps, are the future of…

Consumer messengers are the future of business messaging

Theories

Consumer messengers are the future of business messaging

In early 2018 the city of San Jose — deep in California’s Santa Clara Valley — hosted two events a week apart that together signalled the…

Platform partnerships that get measured, get managed

Theories

Platform partnerships that get measured, get managed

The list of ‘product’ companies that have committed to become ‘platform’ companies is short. The list of ‘product’ companies that have…

What Technology Platforms Can Learn from McDonald’s

Theories

What Technology Platforms Can Learn from McDonald’s

With 40,000 outlets in 120 countries serving almost 70 million customers every day, McDonald’s is one of the most valuable brands in the…