Developer Ecosystem

A Platform isn’t a Platform without an “Idea Network”

Beginning his 15 minute talk at the the 2010 TEDGlobal conference in Oxford, England, author and journalist Matt Ridley compared side-by…

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Browsers, not apps, are still the future of mobile

In late 2016, whilst leading the Developer Platform team at Intercom, I published a blog post titled “Browsers, not apps, are the future of…

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An Embarrassing Oversight Helped Create Facebook's $167billion Mobile Advertising Business

Half-way through 2012, you’d have been forgiven for thinking that Facebook was doing a MySpace. In other words, Facebook was on a fast path…

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Consumer messengers are the future of business messaging

In early 2018 the city of San Jose — deep in California’s Santa Clara Valley — hosted two events a week apart that together signalled the…

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The Democratization of ‘Data Science As A Service’

In his 2010 Ted Talk "When Ideas Have Sex," Matt Ridley posits that human prosperity was caused by one thing and one thing only; our unique…

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People, Platforms, and PWAs: Three Forces Driving the Future of Micro-entrepreneurship

The technology industry’s buzzword du jour is “platform.” Conceptually, the idea of a “platform” is not new, but technology companies…

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Platform partnerships that get measured, get managed

The list of ‘product’ companies that have committed to become ‘platform’ companies is short. The list of ‘product’ companies that have…

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What Technology Platforms Can Learn from McDonald’s

With 40,000 outlets in 120 countries serving almost 70 million customers every day, McDonald’s is one of the most valuable brands in the…

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Why the Gig Economy’s Minimum Wage Debate Matters to Platform Companies

Fast Company recently reported that contractors at multiple delivery platforms have partnered with labor advocacy group Working Washington…

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Your API is not a Feature

Early stage SaaS companies survive and thrive by creating new customer value as fast as they can. Ignore feature requests from your early…

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On true App Marketplaces, nobody knows you're a dog

In July 1993 cartoonist Peter Steiner sat at his desk, trying to think of a clever caption for one of many cartoons he created for the New…

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What is a Platform?

From enabling passengers to embark and disembark trains, to vertebra-crushing shoes, and operating systems like Microsoft Windows, “platform…

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